Client Service Agreement
Last Updated: May 14, 2026
These Client Service Agreement Terms (“Agreement Terms”) outline the standard operating framework, media delivery schedules, and licensing terms governing all projects commissioned to Martin Media, LLC (“Martin Media,” “we,” “us,” or “our”) by our clients.
1. Scope of Work
Each project scope of work, including deliverables list, production schedules, web specifications, and milestone fees, is defined in a written project proposal or quote. Any additions or revisions to the active scope will require a written change order.
2. Intellectual Property & Copyright
Unless explicitly agreed otherwise in a signed contract:
- Web Code: Upon final payment, clients receive a perpetual, non-exclusive license to run and edit the custom web code developed for their project.
- Raw Footage: Raw video clips and raw photo files remain the property of Martin Media. Clients receive final edited exports as defined in the scope.
- Commercial Media Licensing: Clients receive worldwide, perpetual, royalty-free usage rights for all final rendered promotional videos and photography stills for their business marketing channels. Martin Media retains the right to use final media assets in our portfolio or agency case studies.
3. Revisions & Turnaround Times
Our standard estimated turnaround schedules are as follows:
- Commercial Video Production: Typical first draft delivery within 2 to 4 weeks following the final shoot date.
- Custom Web Development: Typically 4 to 8 weeks depending on scope, content readiness, and third-party integrations.
- Commercial & Portrait Photography: Edited digital gallery delivery within 2 to 3 weeks.
- Real Estate Listing Media: Expedited 24 to 48-hour delivery for MLS listing photography and video walk-throughs.
- Complex & Multi-Phase Campaigns: Defined according to the custom milestone schedule outlined in the approved project proposal.
Each project quote includes two rounds of revision edits on the final draft deliverables. Additional rounds of edits requested outside the agreed scope will be billed at our standard hourly creative rate.